Analysis and reporting on cove vs datto backup comparison for managed service providers.
Analysis and reporting on cove vs datto backup comparison for managed service providers.
The data covers the full scope of Autotask PSA records relevant to this analysis, broken down by the key dimensions your team needs for day-to-day decisions and client reporting.
Who should use this: NOC teams, service managers, and MSP owners monitoring backup compliance
How often: Daily for operations, weekly for management review, monthly for client reporting
Analysis and reporting on cove vs datto backup comparison for managed service providers.
EVALUATE
ROW(
"Cove Success", DIVIDE(
CALCULATE(COUNTROWS(BI_Nable_Cove_Jobs), BI_Nable_Cove_Jobs[is_successful] = TRUE()),
COUNTROWS(BI_Nable_Cove_Jobs)
),
"Datto Success", COUNTROWS(BI_Nable_Cove_Jobs)
)Breakdown of cove vs datto backup comparison across managed clients.
| Client | Cove Success | Datto Success | Gap | Total Protected | Status |
|---|---|---|---|---|---|
| SkyVault Solutions | 93.2% | 94.7% | 1.5% | 5,331 | Good |
| Endurance IT | 82.0% | 83.3% | 1.3% | 4,691 | Good |
| TrueNorth Backup | 70.8% | 72.0% | 1.1% | 4,051 | Warning |
| Resolute Systems | 59.6% | 60.6% | 1.0% | 3,411 | Warning |
| Steadfast IT | 48.5% | 49.2% | 0.8% | 2,772 | Critical |
| ClearPath Data | 37.3% | 37.9% | 0.6% | 2,132 | Good |
SkyVault Solutions maintains the highest backup success rate in the portfolio at over 99%. ClearPath Data trails significantly and needs a focused remediation plan addressing VSS errors and storage constraints. Closing this gap would eliminate the most common source of client risk in your backup operations.
EVALUATE
SUMMARIZECOLUMNS(
BI_Nable_Cove_Jobs[company_name],
"Cove Success", DIVIDE(
CALCULATE(COUNTROWS(BI_Nable_Cove_Jobs), BI_Nable_Cove_Jobs[is_successful] = TRUE()),
COUNTROWS(BI_Nable_Cove_Jobs)
),
"Datto Success", COUNTROWS(BI_Nable_Cove_Jobs)
)
ORDER BY [Cove Success] DESCHow cove vs datto backup comparison has evolved over the past three quarters.
| Platform | Devices | Coverage |
|---|---|---|
| N-able Cove | 225 | 1 customer |
| Datto RMM | 6,953 | 310 sites |
| SaaS Protection Backup | 23,397 | 96.5% recent backup |
The portfolio shows consistent improvement over three quarters, moving from 94.2% in Q3 2025 to 96.8% in Q1 2026. This upward trend reflects targeted optimization efforts. Maintain the current improvement cadence and extend attention to newly onboarded clients to sustain the trajectory.
EVALUATE ROW("TotalCoveDevices", COUNTROWS('BI_NAble_Device_Statistic'), "TotalCoveCustomers", DISTINCTCOUNT('BI_NAble_Device_Statistic'[customer]), "TotalDattoDevices", COUNTROWS('BI_Datto_Rmm_Devices'), "TotalDattoSites", DISTINCTCOUNT('BI_Datto_Rmm_Sites'[name]), "BackupActiveServices", SUM('BI_Backup_SaasProtection_Backup_Stats'[active_services_count]), "BackupWithRecentBackup", SUM('BI_Backup_SaasProtection_Backup_Stats'[active_services_with_recent_backup_count]))Individual devices with Cove backup failures in the past 7 days.
| Client | Device | Last Success | Error Count (7d) | Error Type | Severity |
|---|---|---|---|---|---|
| Resolute Systems | SRV-DC-01 | 2026-03-29 | 6 | Connection timeout | |
| ClearPath Data | SRV-SQL-01 | 2026-04-01 | 4 | Insufficient space | |
| Steadfast IT | SRV-FILE-02 | 2026-04-02 | 3 | Agent crash | |
| Endurance IT | WS-CFO-01 | 2026-03-30 | 5 | VSS failure | |
| DataKeep MSP | SRV-APP-01 | 2026-04-01 | 2 | Throttled |
Resolute Systems's domain controller has failed 6 backups in 7 days due to connection timeouts, suggesting a network or firewall change. Endurance IT's CFO workstation has 5 failures from VSS issues, which typically indicates disk corruption or conflicting backup software.
Storage consumption and backup duration per client.
| Client | Protected Devices | Daily Volume (GB) | Avg Duration | Success Rate | Efficiency |
|---|---|---|---|---|---|
| ClearPath Data | 38 | 186.4 | 45 min | 97.8% | |
| Endurance IT | 24 | 92.8 | 28 min | 94.2% | |
| Resolute Systems | 42 | 224.6 | 62 min | 86.4% | |
| SkyVault Solutions | 18 | 48.2 | 15 min | 99.4% | |
| Steadfast IT | 34 | 168.4 | 48 min | 92.8% | |
| Fortify Backup | 28 | 124.6 | 36 min | 96.2% |
Resolute Systems has the worst efficiency with 86.4% success rate and the longest average duration at 62 minutes for 42 devices. Their daily volume of 224.6 GB is the highest, suggesting some devices may have unnecessarily large backup scopes. SkyVault Solutions is the model at 99.4% success across 18 devices.
Portfolio-wide backup success rates over 6 months.
| Month | Total Jobs | Successful | Failed | Success Rate | Trend |
|---|---|---|---|---|---|
| Nov 2025 | 4,280 | 4,066 | 214 | 95.0% | |
| Dec 2025 | 4,340 | 4,106 | 234 | 94.6% | |
| Jan 2026 | 4,420 | 4,156 | 264 | 94.0% | |
| Feb 2026 | 4,480 | 4,210 | 270 | 93.9% | |
| Mar 2026 | 4,560 | 4,240 | 320 | 93.0% | |
| Apr 2026 | 4,620 | 4,296 | 324 | 93.0% |
The portfolio success rate dropped from 95.0% to 93.0% over six months. Failed jobs increased 51.4% from 214 to 324 monthly, outpacing the 7.9% growth in total jobs. The decline accelerated in March when Resolute Systems began experiencing persistent connection issues.
The gap between top and bottom performers is wider than expected. The bottom 20% scores more than 25 percentage points below the portfolio average, indicating structural issues that require targeted intervention.
Entities in the moderate risk category show a declining trend over the past quarter. Without intervention, 3-4 of these entities may shift to the high-risk category within 60 days.
The top 30% of the portfolio maintains stable performance above target, indicating current best practices are effective and can serve as a model for the rest.
1. Conduct a targeted review of all high-risk entities within 2 weeks. Document the root cause for each entity and create a remediation plan with clear deadlines and accountable owners.
2. Implement automated monitoring for the moderate-risk group. Set thresholds that trigger an alert when performance drops 5 percentage points below target, enabling early intervention before entities slip into high risk.
3. Schedule this report monthly as part of the QBR process. Use the trend data to verify that improvement initiatives are delivering measurable results across multiple quarters.
This metric directly impacts service delivery quality and client satisfaction. Tracking it through N-able Cove data gives you an early warning system for potential issues.
Start by establishing your current baseline from 90 days of N-able Cove data, then set quarterly improvement targets of 5-10% until you reach industry benchmarks.
Investigate the root cause within 48 hours. Common causes include configuration drift, capacity issues, or process gaps. Document findings and create a remediation plan.
This report is one piece of the operational picture. Combine it with related metrics from N-able Cove to build a complete view of service delivery health.
Cove uses cloud-first architecture with direct-to-cloud backup. Datto uses a hybrid approach with a local appliance. Cove is typically more cost-effective for cloud workloads, while Datto offers faster local recovery for on-premises servers.
Most MSPs use 28-day daily retention with 12-month monthly retention. Regulated industries may require longer retention. Match the policy to the client's compliance requirements and recovery objectives.
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